Rules — The Pokies 114

Welcome to the Rules page for The Pokies 114. We tested and reviewed every step of our signup, deposit and withdrawal processes to produce these clear, practical rules you can rely on. This page explains the terms that govern your use of our gaming services, sets out responsibilities for the player and operator, and explains how we handle disputes, verification and bonus conditions. Read the sections carefully before registering. By opening or using an account you confirm that you accept these rules in full.

1. Overview and Operator Details

We operate under the trading name The Pokies 114. Our operations are managed from our registered location and we follow recognised industry standards and applicable regulatory frameworks. While jurisdictional licensing varies, we commit to responsible gaming, transparent operations and secure handling of player funds and personal data. Our internal compliance team and external partners continuously monitor systems and processes to keep services reliable and fair.

2. Acceptance of Terms

These Rules and associated policies apply to your use of The Pokies 114 across desktop, mobile and other internet-enabled devices. When you register an account, make a deposit, place a bet or otherwise use our services you agree to be bound by these Rules and any updates we publish. If you do not agree with any part of these Rules you must stop using the platform immediately.

3. Eligibility and Legal Age

We permit participation only where it is lawful and where players meet age requirements. We tested standard verification flows and found them effective at preventing underage use.

• You must be at least the legal gambling age in your place of residence to open and use an account.
• You are responsible for checking whether online gambling is permitted where you live. Accessing the site from a restricted jurisdiction is your responsibility and may result in account suspension.
• We may ask for proof of age or identity at any time; refusal to provide requested documents will result in restricted access to services.

4. Account Registration and Accuracy of Information

During testing we verified that accurate account information speeds up withdrawals and verification. When you open an account you must provide true, accurate and complete information. We may request supporting documentation to confirm identity, address or payment details.

• Your account must be in your real name and reflect your personal details.
• If we request documentation, you must provide it within a reasonable time. Failure to do so may result in access restrictions, delayed withdrawals or account closure.
• You may update contact details via your profile or by contacting our support team; promptly update us if details change.

5. One Account and Duplicate Accounts

We tested our systems to detect duplicate registrations. For fairness, security and compliance with anti-money laundering (AML) rules, only one account per person is allowed unless we explicitly approve otherwise.

• Only one account per person is permitted. Multiple accounts used to gain an advantage or abuse promotions will be closed and winnings voided.
• Only one account per payment card number is permitted. Attempts to use the same card across multiple accounts may result in suspension and cancellation of winnings.
• We reserve the right to refuse registration or close accounts where ownership or control cannot be satisfactorily verified.

6. Responsible Use and Non-Professional Play

The Pokies 114 is designed for entertainment. Our tests of play patterns and bonus usage informed these rules to prevent system abuse and ensure a fair environment for all players.

• You must play for personal entertainment only and not as a professional or syndicate member seeking systematic profit.
• Collusion, use of automated programs, bots, or any devices to manipulate gameplay is prohibited. If we detect such activity, related winnings will be voided and accounts may be closed.
• Using multiple accounts or otherwise attempting to exploit system weaknesses to claim bonuses or benefits is prohibited and will lead to sanctions, including forfeiture of winnings.

7. Bonuses, Promotions and Wagering Requirements

We tested many promotional scenarios to ensure our bonus rules are clear and enforceable. Promotions are subject to their specific terms which sit alongside these Rules.

• Bonuses and promotions are offered at our discretion and may be limited by region, game type or payment method.
• We reserve the right to refuse or cancel a promotion if it is abused, or if you fail to comply with the promotional terms.
• Playthrough or wagering requirements apply to bonus funds. Attempting to complete wagering using abusive strategies may result in cancellation of bonus-related winnings.
• Winnings from bets placed while a bonus is active but contrary to the promotion terms may be voided.

8. Game Eligibility and Malfunctions

During our operational checks, occasional game errors can occur. We handle these carefully to protect players and maintain integrity.

• In the event of a game malfunction, outcome or payout errors will be corrected. We reserve the right to void bets or adjust balances where software or system faults occur.
• Players must not deliberately exploit game malfunctions. Doing so may lead to account suspension, forfeiture of funds, and potential legal action.
• If you experience a game error, notify our support team and avoid placing further bets until the issue is resolved.

9. Deposits and Payment Methods

We tested deposit methods to ensure timely crediting of player accounts. Processing times depend on your provider and the payment option selected.

Notes:

• Deposit limits and available methods may vary by region.
• Deposits must be made from payment methods in your name unless otherwise authorised by us in writing.
• We may require documentation to verify the source of funds for larger transactions.

10. Withdrawals, Processing Times and Checks

We prioritise fast, transparent withdrawals. Based on our testing, most withdrawal requests are processed promptly but may be delayed for verification or banking reasons.

• We aim to process withdrawal requests as quickly as possible. Processing times vary by payment method and the outcome of verification checks.
• Once we send funds, the timing of receipt is controlled by the receiving financial institution. If a withdrawal is returned by your bank, we will contact you to agree an alternative method.
• We do not charge withdrawal fees. Third-party or bank fees may apply depending on your financial institution.
• Before paying out, we will carry out checks to ensure compliance with AML, KYC and other regulatory obligations. This may include requests for identity documents, proof of address and proof of payment method.

11. Wagering Before Withdrawal

To reduce money laundering risk and maintain fair play standards, deposited funds often require wagering a minimum number of times before being eligible for withdrawal. Our testing shows that transparent rules here reduce disputes.

• Playthrough requirements depend on payment method and the terms associated with a deposit or promotion. Example: 1x for PayID, 3x for credit/debit card deposits. Specific requirements will be confirmed on your deposit screen and in the promotion terms.
• Wagers placed on excluded or restricted games may not count toward wagering requirements; check individual promotion terms.

12. Account Suspension, Breaches and Termination

We take breaches seriously. Our investigations are thorough and fair, guided by evidence and audit logs.

• If we suspect you have breached these Rules, used prohibited strategies, colluded, or otherwise behaved in a way that harms our platform, we may suspend your account and freeze funds while we investigate.
• If breaches are confirmed, we reserve the right to close accounts, confiscate winnings derived from prohibited activity and take further action, including legal proceedings where appropriate.
• We will notify you of the reason for suspension or closure where we can do so without affecting an ongoing investigation.

13. Fraud, Money Laundering and Security

We maintain robust fraud detection and AML measures based on industry best practice. Our tests show that multi-factor checks reduce abuse and protect honest players.

• We monitor transactions and gameplay for suspicious patterns. Where suspicious activity is detected we will take proportionate measures including requesting documents, restricting transactions and reporting to relevant authorities where required.
• Do not attempt to use third-party accounts, stolen payment methods or false documentation. Doing so is illegal and will be reported.
• Always keep your account credentials secure. We are not responsible for losses caused by compromised logins where players fail to secure their accounts.

14. Privacy and Data Protection

Protecting your personal information is a priority. We collect and process personal data for account administration, compliance and to operate our services. Our privacy practices comply with applicable laws and industry standards.

• We use player data to verify identity, process payments and provide customer support.
• We may retain communication records and transaction logs as required by law or for dispute resolution.
• For full details on how we process personal data, refer to our Privacy Policy (published separately). We test data-handling procedures regularly to ensure compliance and security.

15. Responsible Gambling and Self-Exclusion

Our internal responsible gambling team and tools are here to help. We tested player protection tools and found them effective for managing deposits, time limits and self-exclusion.

• We encourage you to set personal limits for deposits, wagers and session time. Limits can be set in your account or by contacting support.
• Self-exclusion is available for players who need a break. Self-exclusion periods are binding and we will suspend access for the duration.
• If you believe you have a gambling problem, seek help from local support services. We can provide contacts for Australian support organisations upon request.

16. Complaints, Disputes and Evidence

We aim to resolve disputes quickly and fairly. Throughout our testing we emphasised clear communication and evidence handling to achieve timely outcomes.

• If you have a complaint, contact our customer support with full details and any supporting evidence (screenshots, transaction IDs, timestamps).
• We investigate complaints using system logs, transaction records and game provider reports. Our decisions are evidence-based and documented.
• If you remain dissatisfied after our internal review, we will advise you of external dispute resolution options if available in your jurisdiction.

17. Changes to These Rules

We review and update these Rules as needed to reflect changes in law, regulation, or operational improvements. We will publish updates on this page and, where appropriate, notify affected players directly.

• It is your responsibility to review the Rules periodically. Continued use of our services after changes constitutes acceptance of the updated terms.
• Changes may be made for customer service reasons, to comply with legal or regulatory requirements, or to improve platform integrity.

18. Jurisdiction and Governing Law

These Rules are governed by applicable law in the jurisdiction where we operate and where required by regulation. For players, local laws in your place of residence may also apply. If you have questions about how these Rules interact with local law, seek independent legal advice.

19. Our Commitments — What We Tested and Found

Based on our internal testing of onboarding, deposits, bonus redemptions and withdrawals, we commit to the following practical guarantees:

• Transparent rules: We publish clear wagering and bonus conditions alongside offers and confirm playthroughs on the deposit screen.
• Punctual payments: Where verification is complete, withdrawals are processed promptly. We provide updates if additional checks are required.
• Fair play: Game outcomes are managed by certified game providers. We investigate anomalies and publish outcomes of internal reviews where relevant to affected players.
• Responsible operation: We maintain tools for limits, self-exclusion and support referrals to help players gamble responsibly.

20. Quick Reference — Key Rules

21. Contact and Support

If you have questions about these Rules or need help with your account, our support team is available to assist. When contacting support include as much detail as possible to help us resolve matters quickly. If you need to provide documents for verification, ensure files are clear and legible to avoid delays.

22. Final Notes

These Rules represent our commitment to transparent, safe and fair gaming at The Pokies 114. We reviewed real-world scenarios and player journeys to make these terms practical and enforceable. If any part of these Rules conflicts with applicable law in your jurisdiction, the relevant law will take precedence. We encourage all players to gamble responsibly and to reach out if they require assistance or clarification.

Acknowledgement

By continuing to use The Pokies 114 you confirm that you have read, understood and accepted these Rules in full. We continue to test and improve our systems and will update these Rules where necessary to reflect best practice, regulatory changes and improvements to our service.

Effective Date

These Rules are effective from the date published on this page. Check back regularly for updates and consult our published policy documents for more detail on Privacy, Bonus Terms and Responsible Gambling.